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COURSE UNIT TITLECOURSE UNIT CODESEMESTERTHEORY + PRACTICE (Hour)ECTS
HUMAN FACTORS AND TOTAL QUALITY MANAGEMENT PSK460 --------------- 3 + 0 4

TYPE OF COURSE UNITElective Course
LEVEL OF COURSE UNITBachelor's Degree
YEAR OF STUDY-
SEMESTER---------------
NUMBER OF ECTS CREDITS ALLOCATED4
NAME OF LECTURER(S)-
LEARNING OUTCOMES OF THE COURSE UNIT At the end of this course, the students;
1) Will know the impact of quality on profitability.
2) Will be aware of the importance of adopting Total Quality Management as a fundamental strategy.
3) Will communicate the importance of customer focused Total Quality Management.
4) Will collect data and analyze it.
5) Will accomplish the cultural transformation necessary for successful implementation of total quality practices.
6) Will know the importance of human factors in Total Quality Management.
MODE OF DELIVERYFace to face
PRE-REQUISITES OF THE COURSENo
RECOMMENDED OPTIONAL PROGRAMME COMPONENTNone
COURSE CONTENTS
WEEKTOPICS
1st Week Getting Acquainted and Introduction to Total Quality Concept
2nd Week Total Quality Management and Differing Approaches
3rd Week Organization for Total Quality, Process Management, and Strategic Planning
4th Week Quality Teams and Teamwork Processes
5th Week Basic Problem Solving Tools for Quality Improvement
6th Week Design of Products and Services
7th Week Leadership and Empowerment
8th Week Mid-term and Total Quality Management Implementation and Case Studies
9th Week Employee Involvement and Employee Focus
10th Week Training
11th Week Reward and Recognition
12th Week Customer Focus
13th Week Data Collection and Analysis
14th Week Problems and Future Issues
RECOMENDED OR REQUIRED READINGGeorge, S., & Weimerskirch, A. (1998). Total quality management: Strategies and techniques proven at today's most successful companies (2nd Ed.). New Jersey: John Wiley and Sons, Inc.
PLANNED LEARNING ACTIVITIES AND TEACHING METHODSDiscussion,Lecture
ASSESSMENT METHODS AND CRITERIA
 QuantityPercentage(%)
Mid-term130
Assignment130
Total(%)60
Contribution of In-term Studies to Overall Grade(%)60
Contribution of Final Examination to Overall Grade(%)40
Total(%)100
LANGUAGE OF INSTRUCTIONTurkish
WORK PLACEMENT(S)No
  

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